FAQ - AI Therapy Questions & Mental Health Support | Wellzy

Wellzy is a comprehensive mental health platform that provides a free AI therapist tier, a professional therapist directory, wellness tools, and mental health resources. Our mission is to make mental health support accessible to everyone, 24/7, regardless of financial situation or location.

Yes — Wellzy is free to start, and the free tier never expires. You get 25 free AI therapist messages on your first day and 10 free messages every day after that, plus free breathing exercises, mental health articles, and therapist directory browsing. For unlimited conversations, long-term memory, and premium wellness features, Wellzy Premium is $9.99/month or $69.99/year with a 7-day free trial. There are no hidden fees — start free with our AI therapist, no credit card required.

You can start using our AI therapist immediately without creating an account. However, creating a free account allows you to save your conversation history, use the therapy journal, and access personalized features. Sign up here.

Our AI therapist uses advanced natural language processing and machine learning trained on evidence-based therapeutic techniques like Cognitive Behavioral Therapy (CBT), mindfulness, and positive psychology. It analyzes your messages and responds with compassionate, helpful guidance tailored to your specific situation.

No, and it's not designed to. Our AI therapist is ideal for immediate support, daily mental health maintenance, stress management, and as a bridge to professional care. For serious mental health conditions, complex trauma, or ongoing therapeutic work, we recommend connecting with a licensed therapist through our therapist directory.

You can discuss anxiety, stress, depression, relationship issues, work problems, self-esteem, grief, life transitions, and everyday mental health challenges. The AI provides coping strategies, emotional support, and practical advice for managing these concerns.

Research shows that AI-based mental health tools can be effective for mild to moderate symptoms, stress management, and building coping skills. Our AI therapist uses proven therapeutic techniques and many users report feeling better after using it. However, effectiveness varies by individual and situation.

Yes! Unlike human therapists who have office hours, our AI therapist is available any time, day or night, weekends and holidays included. Whenever you need support, it's there.

Absolutely. We use strong encryption (Fernet — AES-128-CBC with HMAC) to protect all your conversations and personal information. All data is encrypted both in transit and at rest, with security controls aligned with HIPAA principles. Read our full Privacy Policy.

Your conversations are completely private. We never share your conversations with third parties, and even our staff cannot access your encrypted conversations without your explicit permission. The only exception is if we're legally required to (e.g., court order) or if there's an immediate risk of harm.

Never. We will never sell, rent, or trade your personal information or mental health data to anyone. Your trust and privacy are paramount to our mission.

Yes. You can delete your account and all associated data at any time from your account settings. This action is permanent and will remove all your conversations, journal entries, and personal information from our systems.

Use our therapist directory to search for licensed therapists near you. You can filter by location, specialty, insurance accepted, treatment approach, and more. Each therapist profile includes their qualifications, expertise, and contact information.

Yes. All therapists in our directory are required to be licensed mental health professionals in their state/country. We verify credentials before listing any provider.

No. Our directory helps you find and connect with independent, licensed therapists. The therapy sessions themselves are conducted by those professionals, not through Wellzy. You'll work directly with the therapist you choose.

Wellzy works on any device with a modern web browser - computers, laptops, tablets, and smartphones (iPhone and Android). Simply visit www.wellzy.io and start chatting. We also have a mobile app available on the App Store.

No downloads required! Wellzy works entirely in your web browser. However, we do offer an optional mobile app for iOS for a more convenient experience.

The free plan includes 25 messages on your first day and 10 messages per day after that — enough for a meaningful daily check-in. If you want more, Wellzy Premium ($9.99/month or $69.99/year, with a 7-day free trial) removes the caps with unlimited AI conversations.

If you're experiencing a mental health crisis or having thoughts of suicide, please seek immediate help: Call 988 (Suicide and Crisis Lifeline, available 24/7), text "HELLO" to 741741 (Crisis Text Line), or call 911 or go to your nearest emergency room. While our AI therapist can provide support, it's not designed for crisis situations. Always prioritize your safety and reach out to human professionals for immediate help.

No. Our AI therapist cannot and does not provide diagnoses. Only licensed mental health professionals can diagnose mental health conditions. If you're concerned about a specific condition, please consult with a qualified therapist or doctor.