Last updated August 7, 2026
Wellzy is not a crisis service and cannot send help. Please contact someone who can:
Wellzy is an AI wellness companion. People talk to it about the hardest parts of their lives, and sometimes that includes wanting to die. This page explains exactly what happens when they do — what the system notices, what it does about it, and what it cannot do.
We publish it because California law requires operators of companion chatbots to maintain and publish a crisis protocol, and because anyone deciding whether to trust an app with this subject deserves to know how it behaves before they find out the hard way.
Talking about suicide is allowed here. Nobody is blocked, suspended, restricted, or cut off for saying they are struggling, for describing a past attempt, or for admitting they want to die. A wellness product that punishes disclosure teaches people to hide, and hiding is the thing that kills them.
So every safety measure below adds something — a resource, a check-in, a human review. None of them takes the conversation away.
Messages are checked automatically for signs of suicide and self-harm risk before Wellzy replies. This happens for everyone, on every message, in text and in voice.
An automated score cannot tell the difference between someone in danger tonight and someone describing an attempt they survived a decade ago. Both matter; they need different responses. So flagged messages go to a second classifier that distinguishes between:
The first two trigger a crisis referral. When the classifier is uncertain between categories, it is instructed to choose the more serious one.
Wellzy's instructions tell it to respond with care and to include the 988 Suicide & Crisis Lifeline in that first reply. Instructions are not guarantees, and AI safeguards are known to weaken over long conversations. So the reply is checked before it is sent: if crisis resources are missing, the system adds them.
We record whether the resources came from the model or had to be added, because a rising number of additions is how we would find out that our safeguards are decaying.
Wellzy will not provide lethal doses, methods, heights, fatal drug combinations, or access details for dangerous locations. This holds regardless of how the question is framed — "hypothetically", "for a friend", "for a story", "for research". If a generated reply is found to contain that kind of content, it is replaced before it reaches the user.
Once crisis resources have been given, Wellzy stays with the conversation rather than answering every subsequent message with the same phone number. Being handed a hotline instead of a response is its own way of being dismissed.
Every crisis referral creates a record that Wellzy staff review: what was said, how Wellzy answered, and whether the person actually received crisis resources. Reviewers can only mark how well it was handled. There is no outcome of that review that restricts the user's account.
None of the above is a reason to wait. If you are in danger, contact 988 or 911 directly rather than continuing a conversation here.
You can call or text 988 for guidance on supporting another person — you do not have to be the one in crisis to use it. If someone is in immediate danger, call 911. Wellzy cannot intervene with another person, and we cannot tell you whether someone has an account or what they have written.
Wellzy is designed to sit alongside professional care, not to replace it. If you are looking for a licensed therapist:
If Wellzy responded badly to a conversation about self-harm — yours or someone else's — please tell us at wellzycare@gmail.com. Include roughly when it happened and the account email if you are comfortable doing so. Reports about crisis handling are read by a person and are not treated as complaints against the user.
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