This Privacy Notice for Wellzy Inc. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at wellzycare@gmail.com.
Important: AI Wellness Companion - Not a Medical Provider
Wellzy is an AI-powered wellness companion designed to provide emotional support, coping strategies, and general wellness guidance. Wellzy is NOT a licensed therapist, psychologist, psychiatrist, or medical professional. The AI cannot diagnose mental health conditions, prescribe medication, or provide clinical treatment. If you are experiencing a mental health crisis, please call 988 (Suicide and Crisis Lifeline) or go to your nearest emergency room.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your health data. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.
Do we collect any information from third parties? Only a little: subscription status from Stripe and Apple when you subscribe, and, for our therapist directory, therapists' public listing details. We don't offer sign-in with Google, Apple or other social accounts.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information, including Fernet encryption (AES-128) of the text of your chat messages in our database. However, no electronic transmission over the internet can be guaranteed to be 100% secure. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by visiting your account settings, or by contacting us at wellzycare@gmail.com. We will consider and act upon any request in accordance with applicable data protection laws.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
In Short: Some information is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include usage information, such as information about how and when you use our Services.
The information we collect includes:
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law.
If you are located in the EU or UK, this section applies to you. We may rely on the following legal bases to process your personal information:
If you are located in Canada, we may process your information if you have given us specific permission (express consent) or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We Never Sell Your Data: Wellzy will never sell, rent, or trade your personal information or mental health data to third parties for marketing purposes.
We may need to share your personal information in the following situations:
We work with trusted third-party providers who help us operate our platform:
All service providers are bound by strict confidentiality agreements and data protection contracts.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may disclose information when required by law or to:
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We use cookies and similar technologies to:
You can control cookies through your browser settings. Note that disabling cookies may limit some platform functionality.
On pages for visitors who are not signed in, we use Google Analytics and Google Tag Manager to understand how the site is used, and the Meta Pixel to measure our advertising. These tools receive the address of the page you visit and standard browser information. None of them load once you are signed in, or on the chat page, the attachment style test, the crisis protocol, password-reset pages or therapist search results, and they never receive what you write in Wellzy.
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with wellness support. The terms in this Privacy Notice govern your use of the AI Products within our Services.
We provide the AI Products through third-party service providers ("AI Service Providers"). Our AI companion runs primarily on DeepSeek. If DeepSeek is unavailable, we use OpenAI instead; OpenAI also screens messages for safety, transcribes voice messages, reads replies aloud and describes images you send. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products are designed for the following functions:
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreements with third parties. The text of your chat messages and the AI's replies is encrypted in our database, and what we send to our AI providers to generate a response is encrypted in transit (TLS). Some information derived from your conversations, such as memory notes, reflections and the search index Wellzy uses to remember past conversations, is protected by access controls but is not separately encrypted.
Important: Your personal information and identifiable conversations are never used for AI model training or shared with third parties for marketing purposes. We may use anonymized and aggregated conversation data to improve our AI's responses.
To provide our AI-powered wellness features, your data is processed by the following third-party AI service providers:
Voice recordings you submit are sent to OpenAI for transcription, and replies you ask to hear are sent to OpenAI for speech.
All data shared with these providers is encrypted in transit. We do not send your email address, username or account ID to these providers. To write replies that fit you, what we send includes your first name (if you've added one), your age, your companion's name and details Wellzy remembers from your conversations. OpenAI also receives a pseudonymous code derived from your account, which helps it detect abuse; the code does not reveal who you are. By using our AI-powered features, you consent to this processing. You may withdraw consent at any time by discontinuing use of the AI chat features.
In Short: No. You sign in to Wellzy with your email address and password.
Wellzy does not currently offer sign-in with Google, Apple or other social accounts, so we do not receive profile information from them. If we add social login, we will update this notice before it launches.
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information. Our main AI provider, DeepSeek, is based in China, and the content described in section 6 may be processed there.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
By using Wellzy, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy and U.S. law.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.
When you delete your account:
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including:
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. We will notify you as required by law in the event of a data breach.
In Short: What you tell Wellzy about your mental health is health data. We never sell it, and we never send it to advertisers.
Some of what you share with Wellzy — your messages, mood check-ins, journal entries, reflections, and the inferences Wellzy draws from them — is "consumer health data" under state laws including the Washington My Health My Data Act, Nevada SB 370, and the Connecticut Data Privacy Act. This section applies to everyone, and it gives residents of those states specific rights.
You can ask us to confirm whether we hold consumer health data about you, tell you who we have shared it with, and delete it, as described in our retention section. Exercise these rights from your account settings or by emailing wellzycare@gmail.com. We will not charge you or degrade your service for exercising them.
Wellzy is not covered by HIPAA. HIPAA applies to healthcare providers, health plans, and their business associates. Wellzy is a consumer wellness app and is none of those, so your conversations here do not carry HIPAA protections. We describe our encryption and access controls above so you can judge them on their own terms rather than by comparison to a law that does not apply.
In Short: No. Wellzy is for adults 18 and over, and we do not knowingly collect information from anyone under 18.
Wellzy is not directed to children or teenagers. You must be 18 years of age or older to create an account, and by using the Services you represent that you are. We do not knowingly collect, solicit data from, or market to anyone under 18, and we never sell personal information about anyone.
If we learn that an account belongs to someone under 18, we will deactivate it and take reasonable measures to promptly delete the associated personal information. If you believe we hold information about someone under 18, contact us at wellzycare@gmail.com.
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.
In some regions, you have certain rights under applicable data protection laws. These may include the right:
You can make such a request by contacting us using the contact details provided in section 16 below.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us or updating your preferences. However, please note that this will not affect the lawfulness of the processing before its withdrawal.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, email address, and account name | YES |
| B. Personal information (California Customer Records) | Name, contact information | YES |
| C. Protected classification characteristics | Gender, age, date of birth | YES |
| D. Commercial information | Transaction information, payment information | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or similar network activity | Browsing history, interactions with our application | YES |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory information | Images, audio, video recordings | YES |
| I. Professional or employment information | Business contact details, job title | NO |
| J. Education Information | Student records | NO |
| K. Inferences from collected information | Profile about preferences and characteristics | YES |
| L. Sensitive personal information | Account login information, health data | YES |
We only collect sensitive personal information, as defined by applicable privacy laws, for the purposes allowed by law or with your consent. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
You have rights under certain US state data protection laws. These rights include:
To exercise these rights, you can contact us by visiting your account settings, by emailing us at wellzycare@gmail.com, or by referring to the contact details at the bottom of this document.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact details provided in section 16.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may contact us by email or by post at:
Wellzy Inc.
Attention: Privacy Officer
wellzycare@gmail.com
New York, NY 10016
United States
Response Time: We aim to respond within 48 hours
You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
To request to review, update, or delete your personal information, please visit your account settings or contact us at wellzycare@gmail.com.
Emergency Situations: If you're experiencing a mental health crisis, please call 988 (Suicide and Crisis Lifeline) or go to your nearest emergency room. Privacy concerns should not prevent you from seeking immediate help.