Effective Date: August 7, 2026
Version: 5.0.0
Wellzy is a general wellness application operated by Wellzy Inc. ("Wellzy", "we", "us"). It provides an AI conversational companion, journaling and reflection tools, mood tracking, guided exercises such as breathing and meditation, a directory of third-party providers, and optional token rewards.
Wellzy is intended to support everyday emotional wellbeing and self-reflection. It is not:
No one at Wellzy — and nothing in the application — is a licensed therapist, psychologist, psychiatrist, counselor, physician, or other health professional acting in that capacity toward you. Using Wellzy does not create a provider-patient, therapist-client, or other professional relationship, and nothing you tell Wellzy is a privileged or confidential professional communication.
Where Wellzy uses words drawn from therapeutic practice — for example describing an exercise as "CBT-style" — it means the technique that the words describe, not the delivery of licensed care.
Wellzy cannot help in an emergency.
Wellzy does not monitor conversations in real time, cannot contact emergency services on your behalf, cannot notify anyone that you are at risk, and cannot guarantee that any message you send will be read by a person at any time.
If you are in crisis, in danger, or thinking about harming yourself or someone else, stop and contact emergency services: in the US, call or text 988, text HOME to 741741, or call 911. Outside the US, use your local emergency number.
Wellzy includes automated features that try to recognize signs of distress and show you crisis resources. These features are imperfect. They may miss real risk, and they may respond to messages where there is none. Do not rely on them. They are not a substitute for contacting emergency services yourself.
You may use Wellzy only if you are 18 years of age or older and able to form a binding contract. Wellzy is not directed to children, and we do not knowingly collect personal information from anyone under 18.
By creating an account you represent that you are at least 18. If we learn that an account belongs to someone under 18, we will close it and delete the associated personal information.
You may not use Wellzy if you are barred from doing so under applicable law, or if your account has previously been suspended or terminated for a violation of these Terms.
Wellzy's conversational responses are produced by large language models operated by us and by third-party providers. You should understand and accept the following before relying on anything Wellzy says:
You are responsible for how you use what Wellzy tells you. Verify anything that matters with a qualified professional.
You use Wellzy voluntarily and at your own risk. Conversations about mental health, trauma, grief, and similar subjects can be distressing, and engaging with them — with Wellzy or anywhere else — may bring up difficult feelings. If a conversation becomes overwhelming, stop and seek support from a qualified professional or a crisis line.
You acknowledge that AI conversational technology is a developing field, that its behavior cannot be fully predicted or controlled, and that you accept that uncertainty as a condition of using the service.
You are responsible for the security of your account credentials and for activity that occurs under your account. Notify us promptly at wellzycare@gmail.com if you believe your account has been compromised.
You agree not to:
We may suspend or terminate an account that violates these rules. Where an account is suspended for content reasons, the suspension is reviewed by a member of staff and can be reversed. Accounts suspended for child-safety reasons retain read access to existing history.
You keep ownership of what you write. You grant Wellzy a limited licence to process it in order to operate the service — generating responses, maintaining memory across conversations, producing your reflections and summaries, and meeting our safety and legal obligations.
Conversation content is encrypted at rest. Specific staff can decrypt individual records only where necessary to investigate a safety incident, respond to a support request, or comply with law.
How we handle your information, including your rights over it, is set out in the Privacy Policy, which forms part of these Terms. We do not sell your personal information, and we do not share health-related information with advertisers.
Wellzy is not a HIPAA covered entity, and these Terms and the Privacy Policy — not HIPAA — govern how your information is handled.
Wellzy offers a free tier and paid subscriptions ("Wellzy Premium"). Prices, billing period, and what is included are shown before you purchase.
If a free trial is offered, it converts into a paid subscription automatically at the end of the trial unless cancelled first. Purchases made through the App Store are refunded under Apple's policy, not ours. For web purchases, contact wellzycare@gmail.com; we handle refund requests case by case and in line with applicable consumer law.
WellzyCoin is not an investment and has no guaranteed value.
Wellzy relies on third-party providers for AI models, payments, messaging, and infrastructure. Their handling of data is governed by their own terms, summarized in the Privacy Policy.
Wellzy's provider directory lists third-party practitioners. We do not employ, supervise, endorse, verify the current licensure of, or take responsibility for any listed provider, and a listing is not a recommendation. Any relationship you form with a provider is between you and them.
The service is provided on an "AS IS" and "AS AVAILABLE" basis. Use of the service is at your own risk.
To the maximum extent permitted by applicable law, Wellzy provides the service without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
To the maximum extent permitted by applicable law, Wellzy and its affiliates, officers, employees, agents, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, goodwill, data, or other intangible losses, arising out of or relating to your use of, or inability to use, the service.
To the maximum extent permitted by applicable law, our total aggregate liability for all claims relating to the service will not exceed the greater of (a) the total amount you paid us in the twelve (12) months before the event giving rise to the claim, or (b) one hundred US dollars (USD 100).
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or willful misconduct where applicable law does not permit exclusion. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Please read this section carefully — it affects your legal rights, including your right to a jury trial and to participate in a class action. You may opt out within 30 days.
Before starting a formal proceeding, you agree to contact us at wellzycare@gmail.com and give us 60 days to try to resolve the dispute informally. We will do the same before bringing a claim against you.
If a dispute is not resolved informally, you and Wellzy agree that it will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except as set out below. The arbitrator, not a court, decides all issues relating to the interpretation and enforceability of this section.
You and Wellzy agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies to the remaining claims.
You may reject this arbitration agreement by emailing wellzycare@gmail.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms, including your name and the email on your account. Opting out affects nothing else in these Terms, and will not affect your account or your use of Wellzy in any way.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. For any dispute not subject to arbitration, you and Wellzy submit to the exclusive jurisdiction of the state and federal courts located in New York County, New York.
You may delete your account at any time from your account settings. Deletion deactivates the account immediately and permanently removes personal data after a 30-day recovery window, during which you can ask us to restore it.
We may suspend or terminate your access if you breach these Terms, if required by law, or if continuing to provide the service would create a safety or legal risk. Records required for safety or legal purposes — including records of content-safety incidents — are retained after account deletion, as described in the Privacy Policy.
We may update these Terms. When a change is material, we will update the effective date, post the new version here, and ask you to accept it in the app before you continue. We record which version of the Terms each account has accepted.
If you do not agree to a new version, stop using Wellzy and delete your account. Continued use after a material change takes effect means you accept the updated Terms.
Questions about these Terms:
Wellzy Inc.
New York, NY 10016, United States
General support: wellzycare@gmail.com
Legal and arbitration notices: wellzycare@gmail.com
Crisis resources: Suicide & Crisis Lifeline — call or text 988. Crisis Text Line — text HOME to 741741. Emergencies — 911. See our crisis protocol for how Wellzy handles conversations about self-harm.
Last Updated: August 7, 2026 | Version: 5.0.0